Tuesday, July 14, 2009

Thanks FutureShop

Our Canon camera bit the dust during out family camping trip this year; the lens wouldn't come out, probably because of sand in the gears. We bought it from FutureShop, and also got one of those extended warranties. So, FutureShop has it right now, and hopefully they'll fix it.

In the meantime, though, Trish and I decided that it was time for us each to have our own digital cameras. This decision was inspired by our friends Rob and Shannon; they each have their own. Moreover, Rob's camera is waterproof to a depth of 3 metres. Since I tend to keep my camera in my pocket when on trips, it is more susceptible to getting dirt in the gears, so I wanted a waterproof camera too.

Back to FutureShop. My friend's waterproof camera is an Olympus. So, I decided by buy the Olympus Stylus Tough 6000 camera. The only one in stock was an "open box", previously sold and returned. But it was discounted, so I bought it.

Then the trouble began.

The first problem: the box was missing the USB cable, so I couldn't hook it up to my computer. My wife raced back to FutureShop to get the cable. Not great, but we did it.

Next problem: after she got back, I realized that the box was also missing the battery charger and the software. The software I can do without, but I NEED the battery charger. I called them the next day and made it clear that it was there turn to bring it to ME. They couriered a charger to me... it arrived the next day. Great, FutureShop has redeemed itself.

Not quite. It was the wrong charger. I called them again and said to the store manager that we needed to find a resolution soon. She suggested that I return the camera since they don't have those chargers.

At this point, I was torn. I actually ordered a third-party charger online. But after checking out Rob's camera, I was utterly disappointed. One of the things that bugged me most about my Olympus was its start-up time. It took over 3 seconds to be ready to take a picture. I figured that all Olympus cameras must have the same issue. However, I tried Rob's camera, and it started in less than a second!! I decided that the FutureShop manager was right.

So, I returned the camera and the misfit charger.

I then walked across the street to Henry's and dropped a wad of cash on a Canon Powershot D10. It turns on in much less than a second. Also waterproof. I love it!

1 comment:

  1. As an addendum, we just got a phone call from FutureShop saying that our other camera is fixed and ready to be picked up. Hmm... maybe they read my blog post.